Frequently Asked Questions

How can I 
return my order?

Free, easy in-person returns at any of our stores. Refunds initiated instantly.

How do I care 
for my items?

Keep all your Parachute items looking their best with our care tips.

How do I recycle 
my linens?

Bring in your pre-loved linens – in any condition, from any brand – to one of our stores, and we’ll recycle them into something new.

Need something 
else?

From order tracking to product info, you’ll find the answer in our FAQs.

CONTACT US FOR ANY QUESTIONS